Privacy Policy

Last Updated: October 2025

At Barriers and Bollard, operated by Wolf Supplies Ltd, we respect your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect your data when you browse our website, contact us, or place an order.

1. Who We Are

Business Name: Wolf Supplies Ltd
Trading As: Barriers and Bollard
Registered Address: Unit 4 Atlas Estates Colebrook Road, Birmingham, West Midlands, United Kingdom, B11 2NT

Email: sales@barriersandbollard.co.uk

Phone: +44 7398 998101

Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT)

2. Information We Collect

We collect only the personal information necessary to process your orders and deliver a reliable service. This may include:

Contact Details: name, address, phone number, and email address.
Order Information: billing and shipping details, order references, and payment confirmations.
Account Information: usernames, encrypted passwords, and login details for registered users.
Communications: messages or information you provide when contacting our team.
Technical Data: IP address, device details, and browsing activity collected through cookies or analytics tools.

We do not intentionally collect sensitive data or information from minors.

3. How We Use Your Information

We use your information responsibly to:

Process and deliver your orders, including payment verification and dispatch.
Communicate with you regarding purchases, inquiries, or updates.
Provide customer service and manage returns or refunds.
Improve our website, products, and user experience.
Send optional marketing or promotional messages (only if you’ve agreed to receive them).
Prevent fraud, maintain security, and meet legal or regulatory obligations.

You may opt out of promotional emails at any time by following the unsubscribe link or contacting us directly.

4. Sharing Your Information

We may share personal information with trusted third parties to support our operations, such as:

Payment processors that securely handle transactions.
Delivery and courier partners that fulfill your orders.
Technical and IT service providers that help maintain our website and systems.
Analytics and marketing tools that assist in improving user experience and relevance.
Legal authorities, if required to comply with applicable laws or requests.

All partners who access your data are bound by confidentiality and are required to process information securely and lawfully.

5. Cookies and Analytics

Our website uses cookies and similar technologies to enhance site performance, remember preferences, and analyze visitor behaviour.
Some cookies are essential for basic functions, while others help us improve usability and marketing effectiveness.

You can manage or disable cookies in your browser settings. However, certain parts of the website may not function correctly if cookies are disabled.

6. Data Retention and Protection

We keep personal information only for as long as needed to:

Complete orders and provide customer support,
Meet accounting, tax, or legal obligations, and
Resolve disputes or enforce agreements.

When data is no longer required, it is deleted or anonymized.
We use secure servers, encryption, and restricted access controls to protect your information from unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or outdated information.
Request deletion of your data, where applicable.
Object to or limit certain types of processing.
Withdraw consent for marketing communications.

To make any such request, please contact sales@barriersandbollard.co.uk
We handle all requests fairly and in accordance with applicable data protection laws.

8. International Processing

Some of our service providers may operate outside the United Kingdom.
When your information is transferred internationally, we ensure appropriate safeguards are in place so your data remains protected to standards equivalent to UK and EU requirements.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in how we operate or as required by law.
The most recent version will always be available on this page, with an updated “Last Updated” date.
Significant updates may also be communicated by email.